How to reset your password?

You forgot your password and want to reset it.

The 5 steps are:

1. Click on “Login” on the homepage.
2. Click on the “Forgot Password” button.
3. Input your email address.
4. Click on the link in the email.
5. Input your new password.

Or jump directly to the Password forgotten troubleshoot chapter.

 

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1) Click on the “Login” button in the menu of homepage (open in a new window).

 

2) Click on the “Forgot password” button.

 

3) Input your email address in the field.

 

4) An email is sent to you by EZYcount servers. Please click on the link “Change my password” in the email to validate that you want to change your password. The link is active during two hours.

 

5) Enter your new password and confirm it.

 

You have successfully changed your password. You can now login.

Forgot password Troubleshoot

• I have received multiple validation emails. This is possible if you click several time on the “Submit” button. You can use the link in the last email to change your password.
• I have a validation email but the link doesn’t work. For security reason, the link is valid for two hours only. Please restart the process and ask for a new validation email.

• If you have an error message that you don’t understand, or need further help please contact support@ezycount.ch.