My account

You want to change your private information such as email name?

The 2 steps are:

1. Change the informations
2. Confirm by clicking the button “Save”

Or jump directly to the My account troubleshoot chapter.

 

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1) Click on the “My account” button in the menu bar once you are logged in EZYcount.

Fields definition:

“Title“: Your gender. We collect this information to offer you a more personal experience and to collect statistical data.

“Country of residence“: The country where you live in.

“Email / Login“: You personal email. This is also your username for EZYcount independently of which company you work for. If you change your email, we will send you a validation email to the new email address to confirm the change or your email.

“Preferred Language“: You can choose the language in which EZYcount is displayed to you.

2) Confirm the changes by clicking on the “Save” button.

If all information are correct, you should be redirected see the following success message: “Changes have been done” such as the picture below.

You successfully changed your personal information.

If not, information are displayed within the form to show you what is not correct or missing.

 

My account Troubleshoot

• I changed my email but I never received a validation email.
  • Check your inbox and your email spam folder. Allow 15 minutes for the validation email to go from our servers until your inbox. This depends strongly on your email provider. If you still didn’t receive an email,
    • Try to make the change once more. if this is successful, this means that you didn’t inputted the right email address the first time. Everything is then all right and you can continue to work with EZYcount.
    • If the issue persist, please contact our support team on support@ezycount.ch.
• If you have an error message that you don’t understand, please contact support@ezycount.ch.